Frequently Asked Questions

Find answers to commonly asked questions. Whether you have questions about our products, shipping, returns, or anything else, you can find the answers you need here. We have carefully curated and organized our FAQs to make it easy for you to find the information you need. If you can't find the answer to your question here, don't hesitate to contact us. We're always happy to help!

Orders

If you're having trouble placing an order, please give us a call at 1-(340)-693-8423 or Start a chat with our team and we would be happy to assist you.

Orders can be canceled up to one hour after it was placed. To cancel an order, please give us a call at 1-(340)-693-8423 or Start a chat with our team and we would be happy to assist you.

If you need to change any information on your order, no worries! Please give us a call at 1-(340)-693-8423 or Start a chat with our team

We are so sorry if you received the wrong item! Please email us at help@vibecollection.com or Start a chat with our team and we will immediately send out the correct pieces and also provide you with a return shipping label to ship back the wrong pieces.

While we do thoroughly suspect our pieces before they are shipped out, on the off chance that an item arrives damaged, we are so sorry! We are happy to exchange this piece out for a brand new one. Please email us at help@vibecollection.com with your order number and photos of the damaged item and we will take care of the issue right away!

Unfortunately, we do not offer gift receipts at this time.

Our admin team will reach out to you by email or phone and will provide you with options on what to do next. We can either switch out the item for something similar, or if you are no longer interested, we will provide you with a refund.

Shipping

We ship to all 50 states in the U.S as well as most countries internationally.

Vibe Jewelry is proud to offer free shipping on all US orders.

Please refer to our Shipping Policy for current shipping rates

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order has shipped, you will receive another email with a tracking number that will provide additional information on delivery estimates. Please note that U.S orders will take 3-6 business days (depending on your shipping option). International orders are based on specific location and more information will be calculated at checkout.

Yes, we do offer expedited USPS Priority Shipping where available.

For our most up-to-date shipping terms, please refer to our Shipping Policy .

When you place an order with us, you will receive a confirmation email once your order has shipped. This email will include a tracking number that you can use to check the status of your order. Please allow up to 48 hours for the tracking information to become available. If you do not receive your order within 10 days of receiving the shipping confirmation email, please please give us a call at 1-(340)-693-8423 or Start a chat with our team and provide your name and order number so that we can look into the issue for you.

Yes, you can ship to a different address from your own. Simply provide the alternate shipping address when you place your order.

We offer international shipping to most countries. International shipping rates are based on location and calculated at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Vibe is not responsible for these charges if they are applied and are your responsibility as the customer.

Use this text to answer questions in as much detail as possible for your customers.

Yes, shipping insurance is automatically provided for orders containing 14k gold pieces. For other items, we offer an additional layer of protection through our partner, Route. When you check out, Route will automatically add shipping insurance to your shopping bag. The cost of the insurance is $0.98 for orders under $100, and it is calculated based on the total cost of your order for orders over $100.

Report the issue to Route either through the mobile app (iOS or Android), through the email you received from Route after placing your order, or by going to claims.route.com. Make sure to have the email address you used to purchase and your order number ready. Their team will assist you with any questions you may have. Please refer to the full policies from Route here.

Returns & Exchanges

Vibe wants you to be 100% satisfied with your purchases. If you are not completely satisfied you may return your item(s) within 30 days for store credit or exchange them for new pieces. We do not offer cash refunds. Shipping fees will not be refunded.

Please use our Returns/Exchanges portal for all returns and exchanges.

Yes, you can come in and exchange at either location as long as it is within 30 days of your purchase.

We are currently unable to provide shipping labels for repairs, returns, or exchanges.

Warranty

Since 2004, Vibe Jewelry has stood behind our fantastic warranty:

If your jewelry is damaged, we will repair or replace it whenever possible, no matter when you bought it!

No, lost or stolen pieces are not covered by our warranty.

Account

You may create an account by visiting the Create an Account page.

If you forgot your password, please visit the Account Recovery page to reset your password.

If you cannot find your Password Reset email, please check your spam or junk folders. In rare cases, some email providers may misclassify the account recovery email as spam or junk.

You may update the personal information on your account in the View Addresses section of My Account.

Of course, but we'd hate to see you go. We love having you as part of the Vibe family! If you still want to delete your account, please email help@vibecollection.com and make sure to include the full name and address on your account as well as the account email address (if different from the one you are using to contact us)

Vibe Rewards

Vibe Rewards is all about rewarding and thanking our loyal customers. Membership is complimentary & allows you to earn points every time you purchase qualifying items at Vibe Jewelry, both online and in-store. You can then redeem the points you earned for exclusive reward coupons ー it's as easy as that!

If you have a Vibe account, you are automatically enrolled in our loyalty program. To check if you are a member, log in to our website and click on the rewards icon located in the bottom left corner of the page.

Earn more Vibe Petro Points for different actions, and turn those Vibe Petro Points into awesome rewards!

  • Signup: 250 Vibe Petro Points
  • Place an order: 3 Vibe Petro Points for every $1 spent
  • Like on Facebook: 250 Vibe Petro Points
  • Share on Facebook: 250 Vibe Petro Points
  • Follow on Instagram: 250 Vibe Petro Points
  • Celebrate a birthday: 1000 Vibe Petro Points

Hit the "Rewards" button anywhere on our website to open the Vibe Rewards panel. You may also find your current points balance on the My Account

Your Vibe Petro Points will expire after one year.

You can spend points under the 'ways to redeem' section of your rewards panel. Here you will find the amount of points that are required to claim your rewards.

Once you have enough available points, you can simply select 'Redeem' - again within the panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. It's worth noting that only one reward is allowed per order.

Sure! Please contact us at help@vibecollection.com after the return is processed and we will adjust the points for you.

Our Jewelry

We recommend following the steps in our size guide to ensure you choose the perfect size. If you still need help, feel free to contact us at help@vibecollection.com for further assistance and advice.

Yes, you can wear your jewelry in both saltwater and freshwater. However, we do not recommend wearing it in hot tubs or pools with chlorine, as the chlorine can cause the sterling silver to tarnish.

Polishing is a process that involves using a buffing wheel and multiple compounds to remove scratches, lines, and tarnish from a piece of jewelry. This process can take up to an hour to complete, and will make the jewelry look brand new. Cleaning, on the other hand, involves using an industrial strength ultrasonic machine and high-pressure steamer to remove dirt and grime from the jewelry. A quick clean can be completed in just a few minutes.

Yes, we offer jewelry repair services for our Vibe pieces. If one of your Vibe pieces breaks, please send us an email at help@vibecollection.com with photos of the broken jewelry. Our silversmiths will assess the damage and determine the best course of action, which may include replacing the piece or fixing the original piece..

This is a common occurrence for silver jewelry, and is known as tarnishing. Tarnishing only affects the surface of the jewelry and can be polished away. If you want to prevent tarnishing, you can choose white gold or platinum, as these metals do not tarnish.

Yes, we offer cleaning services for customer-owned jewelry. If you are visiting our store, you can ask us to clean your Vibe jewelry while you wait. If you are not able to visit our store, you can send your jewelry to us through the mail. Please include a note with your request and send it to our PO box. Please note that you are responsible for all shipping costs and insurance.

There are a few different methods you can use to clean your jewelry at home. For silver jewelry, we recommend using a polishing cloth to remove tarnish or any discoloration. For brass and other base metal jewelry, as weird as it sounds, you can use a tomato-based condiment, like ketchup or salsa, to clean the jewelry. Simply mix a small amount of the condiment with some water, swish the jewelry around in the mixture for a few minutes, then rinse and dry thoroughly.

At Vibe, we offer both 14K gold and sterling silver jewelry. 14K gold is typically a pale yellow or golden color and is a good choice for everyday wear. The "k" in "karat" refers to a unit of measure used to determine the purity of gold. Pure gold, or 24K gold, is 100% gold. So, 14K gold is 58.5% gold, with the rest of the metal being an alloy that is added to make the gold stronger. The higher the percentage of gold, the softer the metal, which makes it less suitable for everyday wear. That's why many jewelers, including Vibe, choose to work with 14K gold.

Sterling silver is a more affordable metal that is widely used in jewelry. However, it does tarnish and can change color over time. To help prevent tarnishing, it's important to keep your silver jewelry dry and to avoid exposing it to water, chemicals (such as hair spray and sunscreen), and chlorine. If your sterling silver jewelry does tarnish, it can be polished to restore its shine.

All of our Sterling Silver jewelry is coated with a rhodium finish. Rhodium is a rare and precious metal that has a high luster and helps to prevent tarnishing. However, the rhodium coating is not permanent and may wear off over time. To restore the shine to your rhodium-coated jewelry, we recommend having it polished and re-plated with rhodium every six to eight months.

There is no one "best" metal for all jewelry. 14K gold and sterling silver both have their own pros and cons. 14K gold is generally more affordable, but if you are concerned about losing an expensive piece, you may want to consider sterling silver. Platinum is also a good choice for people who are allergic to most metals. Ultimately, the best metal for you will depend on your personal preferences and needs.